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On 6/12/14, I had withdrawn Rs.2,00,000/- from our Banker SBI, 05947,Vijayawada for which they had given Rs.1,000/- denomination two (2) bank sealed sections of another SBI Bank, 11101, Poranki sealed on date 5 Nov, 2014. The day being Saturday, and owing to heavy work load, I hadn\'t counted the sealed sections and kept with me till 7/12/14 when the creditor arrived , I found short fall of 3nos. notes on counting from the intact sealed section. On 8/12/14, I had lodged a written complaint to our Banker and to my utter dismay both the Bankers are reluctant to respond. I fail to understand how could it be possible for a short fall to occur from a machine counted and counter examined bank sealed sections and that too, from a reputed & trusted banks as that of State Bank of India.
From India, Bangalore
SBI is a very reputed Banking Institution as you know. Please escalate to customer services,SBI and also with a copy to Ministry of Finance ( Banking cell) and RBI. It is ticklish for SBI to entertain as there could be number of cases which may or may not be genuine.Nevertheless, they certainly owe you a satisfactory reply and giving you the rules of the game. Depending your conduct of Account and relationship with the banker there is a possibility to get a reprieve. Best wishes. Narasimhan TS
From United States, Seabrook
What we demand is a satisfactory reply as suggested by you. Their constant reminder is that 'one has to count their notes before leaving the counter for any redressal.'
What they are failing to realize is that the customer is losing trust and confidence in their bankers, which is key to any customer - principal relations.
From India, Bangalore
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