Hi, I have worked with an MNC for almost 5 years. After resigning from the company I did not receive the gratuity amount. After 5 months, when I questioned they replied back saying they had sent a cheque but due to address mismatch it had returned to them, which I think is not correct. They asked they can send the amount through NEFT, so I shared my account details to them. But it is almost 2 months since I shared my details to them but no progress so far. Every time I mail, sometimes no reply and sometimes they reply that they need time for authorisation approval then they will credit my account.
I have lost hope on the process now and I want to proceed with the steps which are ethically appropriate. I am looking for suggestions from this forum.